Southeastern has maintained a two year high when it comes to customer satisfaction, according to a latest national survey on the rail industry.The latest National Rail Passenger Survey (NRPS) showed an increase in satisfaction when it came to frontline employees,better real time information, ticket buying facilities and the cleanliness on trains and at stations.But the survey found satisfaction has decreased in other areas, particularly frequency of trains on a route (73 per cent to 67 per...
